NORIVAL PREMIUM SUPPORT

Our Ticketing Support service is designed to ensure the smooth operation of your Lightspeed K-Series restaurant. Here's what's included:

• Swift Assistance: You'll receive prompt support for any technical issues or questions related to the Lightspeed K-Series system. Our team of experts is available to assist you through a web session in the Lightspeed K-Series EPOS.
• Error Management: We handle any errors with Epson fiscal printers that may occur, ensuring that your system is always operational.
• Problem Resolution: Any difficulties or issues you encounter will be resolved quickly to avoid disruptions in your restaurant's operation.
• Continuous Assistance: Our support service is available around the clock, 7 days a week, to ensure that you can get assistance whenever you need it.
• Follow-up Documentation: We provide detailed documentation to help you manage your systems effectively, allowing you to address minor issues independently.
• Analytics: You'll have access to a dedicated landing page where you can monitor all tickets that have been opened, the reasons for their opening, and the point of sale from which they originated. This will be a valuable tool for monitoring and improving your restaurant's efficiency.
• Training Sessions: The package includes 10-hour training sessions that you can use on any topic throughout the year. These sessions can be easily booked through a link and are conducted remotely, offering maximum learning flexibility.

If you need assistance or have questions, please get in touch with us. You can email us at info@norival.com or use the chat on our website. We're here to ensure your restaurant runs smoothly thanks to our Ticketing Support service.